Workshop Controller
£36,000 Basic Salary | £50,000 OTE | Main Dealership | Monday to Friday
Location: Main Dealership
Salary: £36,000 Basic | £50,000 OTE
Hours: Monday to Friday, 8:00am – 6:00pm | Saturdays as required
Our client, a successful and busy main dealership, is looking to recruit an experienced Workshop Controller to lead and support a high-performing aftersales operation.
This is an excellent opportunity for a current Workshop Controller or a strong Senior Service Advisor looking to step into a leadership role. The successful candidate will be responsible for driving workshop efficiency, maximising productivity and ensuring the smooth day-to-day running of a large workshop team.
Working alongside the management team, you will play a key role in maintaining high levels of customer satisfaction while ensuring technicians are fully utilised and workshop performance targets are consistently achieved.
Key Responsibilities
- Managing and controlling the daily workflow within the workshop
- Allocating work effectively to maximise technician productivity and efficiency
- Monitoring workshop performance and ensuring labour sales opportunities are maximised
- Supporting and motivating a team of 16 Technicians and 4 Apprentices
- Liaising closely with Service Advisors and management to ensure excellent customer service
- Monitoring work progress and ensuring deadlines are met
- Ensuring all repair orders are completed accurately and efficiently
- Supporting workshop quality control procedures
- Driving workshop performance, efficiency and profitability
- Maintaining a safe, organised and productive working environment
About You
To be successful in this role you will ideally have:
- Previous experience as a Workshop Controller within a main dealership environment, or be a highly experienced Service Advisor ready for the next step
- Strong leadership and people management skills
- Excellent organisational and planning abilities
- The ability to manage multiple priorities in a busy workshop environment
- A proven track record of improving workshop efficiency and productivity
- Strong communication skills and a customer-focused approach
- The ability to motivate and develop a team
- Good technical understanding of vehicle repair and servicing operations
What's On Offer?
- £36,000 Basic Salary
- £50,000 OTE
- Monday to Friday working pattern
- Established main dealership environment
- Large workshop team with strong support structure
- Genuine opportunity to make an impact within a busy aftersales department
- Long-term career progression opportunities
If you're an experienced Workshop Controller or an ambitious Service Advisor ready to take the next step in your career, we'd love to hear from you.
Apply today with your CV for immediate consideration.