Warranty Administrator – PSV / Commercial Vehicles
Southwater, West Sussex
Salary: £28,000 – £30,000 (DOE)
Full-Time | Permanent
Monday–Thursday: 8:00am–5:00pm
Friday: 8:00am–3:00pm
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.
This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.
Key Responsibilities
- Receive, review, and process warranty claims from workshop and aftersales teams
- Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
- Submit warranty claims and monitor progress through manufacturer portals
- Follow up on delayed or rejected claims, providing supporting evidence where required
- Communicate clearly with internal stakeholders regarding claim status and expectations
- Coordinate warranty-related repairs and replacement parts with suppliers and vendors
- Maintain accurate records of warranty parts, paperwork, and approvals
- Monitor manufacturer recalls and warranty policy updates
- Carry out warranty audits to ensure compliance and reduce rejection rates
- Track warranty financial performance, recovery values, and claim turnaround times
- Process internal jobs including documentation, retail quotations, and invoicing
- Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
- Work closely with Workshop, Parts, Aftersales Management, and Finance teams
- Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset
- Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
- Strong understanding of manufacturer warranty processes and procedures
- Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
- Confident using Office 365 and web-based warranty portals
- Strong analytical and problem-solving skills
- Excellent organisational skills and attention to detail
- Professional communication skills with internal teams and external manufacturers
What’s in it for you?
- £28,000 – £30,000 basic salary (depending on experience)
- Monday to Friday working pattern with early finish every Friday
- 25 days holiday plus bank holidays
- Workplace pension scheme
- Statutory sick pay
- Employee benefits portal
- Stable, long-term role within a growing aftersales operation
- Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.