Service Advisor
£30,400 Basic Salary
Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough
Permanent / Full Time
Working Hours: Monday to Friday, 8:00am – 6:00pm
1 in 4 Saturday Mornings (Rota)
Customer-Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.
This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.
Duties & Responsibilities
- Acting as the main point of contact for customers visiting the Service Department
- Booking vehicles in for servicing, maintenance and repair work
- Keeping customers updated throughout the repair process
- Liaising closely with Workshop Controllers and Technicians
- Preparing estimates and explaining repair requirements
- Upselling additional products, services and repairs where appropriate
- Managing customer queries and ensuring a first-class customer experience
- Ensuring all documentation and job records are accurately maintained
- Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
- Previous customer-facing experience is essential
- Motor trade or Service Advisor experience is preferred
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to work efficiently in a busy, fast-paced environment
- Professional, confident and customer-focused approach
- Good IT and system skills
- Full UK Driving Licence preferred
What's on Offer?
- £30,400 basic salary
- Increase to £31,800 upon successful accreditation
- Uncapped bonus scheme
- Main dealer training and development
- Excellent career progression opportunities
- Supportive and professional working environment
- Stable, long-term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment.
Apply today to find out more.