Service Advisor - Suffolk

Service Advisor

£30,500 Basic Salary rising to £31,500 once accredited
Bury St Edmunds

Permanent / Full Time

Join a Busy Aftersales Team

We’re currently recruiting for a Service Advisor to join a successful main dealership in the Bury St Edmunds area.

This is a slightly different Service Advisor role, focused more on the behind-the-scenes coordination of the aftersales process rather than front-of-house customer interaction.

You’ll be responsible for keeping customers updated throughout the repair process while working closely with the workshop team to ensure excellent communication and customer satisfaction.

The Role

• Liaising with customers regarding vehicle progress and repairs
• Making outbound calls to update customers throughout the service process
• Working closely with the workshop and technicians regarding ongoing jobs
• Supporting the smooth running of the aftersales department
• Ensuring customers receive a high level of service and communication
• Assisting with bookings, updates and repair authorisations where required
• Maintaining accurate records and updating internal systems

What We’re Looking For

• Previous experience within a Service Advisor or automotive aftersales role preferred
• Strong communication and customer service skills
• Organised and able to manage multiple tasks effectively
• Ability to work well within a busy team environment
• Professional and proactive approach
• Motor trade experience essential

What’s On Offer

• £30,500 basic salary
• Rising to £31,500 once accredited
• Stable and supportive dealership environment
• Long-term progression opportunities within aftersales

This is an excellent opportunity for someone looking to develop their career within a busy dealership aftersales department.

Apply today to find out more.