Operations Manager — Luxury Haircare Brand
Kensington, London | £35,000–£45,000 + NYC Travel
Full Time | 4-5 day working week in the studio | 3 Saturdays per month required
Our client, is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations.
This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations.
Key Responsibilities
- Manage daily studio operations and staff rota
- Lead and support front-of-house, stylists, and customer service teams
- Ensure exceptional client experience and smooth appointment flow
- Oversee fulfilment, inventory, and click-and-collect processes
- Handle operational issues and customer escalations professionally
- Improve systems, processes, and operational efficiency
- Act as the key liaison between London and New York studios
- Provide weekly operational reporting to the Founder
What We’re Looking For
- Previous experience in operations, studio, retail, or general management
- Strong organisational and people management skills
- Calm under pressure with excellent problem-solving ability
- Comfortable working with systems, scheduling, and reporting tools
- Hands-on attitude with strong communication skills
- Available to work 3 out of 4 Saturdays per month
- London-based and able to work primarily on-site in West Kensington
Desirable
- Experience in beauty, luxury retail, or premium service environments
- Familiarity with Shopify, booking systems, or e-commerce fulfilment
- Experience in a fast-growing business
What We Offer
- £35,000–£45,000 salary depending on experience
- Twice-yearly travel to our New York studio
- Career growth within a rapidly scaling international brand
- Direct mentorship from the Founder
- Friendly, ambitious team culture
To apply, please submit your CV and a short cover note outlining your experience to ACS Recruitment Consultancy