Academy Event Manager
Salary: £29,000 basic with £50,000 OTE
Location: Company based in Chelmsford (This is a hybrid role, combining on-site delivery at a dedicated training suite in Brentwood, occasional attendance at external event venues, and home-based working for planning and administration subject to business needs)
Hours: Monday to Friday 8.30am to 5.30pm plus one Saturday per month (Hours on event days can vary)
Our client, a fast paced and high growth company, is the UK’s leading Property & Business Training provider.
They are dedicated to helping new and existing property entrepreneurs and developers to accelerate their success through world-class training, mentorship, property portfolio strategies, tools and resources.
This is a unique opportunity for someone passionate about orchestrating impactful events and managing strategic business partnerships within the niche training sector. If you're a proactive, confident, and results-driven individual, this role could be the perfect fit for you.
Duties & Responsibilities:
When you're at an event, you will:
- Lead Event Logistics: Arrive early to set up the event space, including branded materials, audio-visual equipment, and other necessary supplies.
- Create a Welcoming Environment: Greet and register delegates, provide them with name badges, and handle their needs throughout the day.
- Support Speakers and Staff: Ensure the speakers have everything they need to run their sessions smoothly and that all staff are aligned on the day's agenda.
- Build Relationships: Actively engage with delegates, fostering a positive and professional rapport.
- Provide Sales Support: Assist the sales team by processing deals and distributing merchandise.
- Manage Post-Event Review: Conduct a debriefing session at the end of the day to analyse the event's success and identify areas for improvement.
On non-event days, you will work from home or the office and focus on:
- Pre- and Post-Event Management: Handle all administrative tasks, including preparing for upcoming events and analysing data from past events.
- Attendance & Performance Coordination: Work closely with the Customer Success Team (CST) Manager to monitor delegate attendance, support attendance targets, and flag risks or gaps ahead of events to ensure maximum engagement and successful delivery.
- Mentee Handover & Internal Liaison: Ensure a clear and effective handover of new cohorts into the Academy by working closely with Academy Programme Managers, providing accurate data, event attendance records, and relevant client information to support ongoing guidance and delivery.
- Systems & Administration: Update and maintain academy systems including Thinkific, Salesforce, and SimplyBook.me, ensuring new cohorts are correctly set up, data is accurate from start to end of programme delivery, and access is managed appropriately, including adding and removing mentees from WhatsApp groups.
- Data and Reporting: Maintain up-to-date and GDPR-compliant databases, create detailed event data sheets, and report on key performance indicators (KPIs) to leadership and business partners.
- Content and Communication: Draft email campaigns and sequences to promote online and in-person sessions and manage various email inboxes.
Your Background & Skill:
To be successful in this role, you should have:
- Experience: At least 1-2 years of experience in conference, event, or training logistics.
- Driving Licence: This is a must due to travelling to events and transporting event materials.
- Autonomy & Process Discipline: Able to work independently while following defined processes, checklists, and task management tools such as Microsoft Planner.
- Organisational Skills: Excellent organisational skills with a keen eye for detail and the ability to manage multiple priorities under pressure.
- Flexibility: A 'can-do' attitude and the willingness to adapt to changing business needs.
- Communication: Strong interpersonal skills to confidently liaise with both internal and external stakeholders at all levels.
- Customer-First Mindset: A clear understanding that customer experience comes first, with a commitment to delivering high-quality, well-organised events that support delegate outcomes and long-term success.
- Technical Proficiency: Comfortable using core business tools including Microsoft Teams, Outlook, SharePoint, Salesforce and AI to support communication, planning and delivery.
This is more than just a job – it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a top-class Event Manager who thrives on challenges and delivering exceptional results, we would love to hear from you.
For further details on this role and other Events jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy