Senior Service Advisor / Workshop Controller – Automotive Dealership
Location: Guildford
Salary: £35,000 + Performance Bonus
Hours: Monday to Friday, 8:00am – 6:00pm | 1 in 3 Saturdays, 8:30am – 12:30pm
Job Type: Full Time / Permanent
Are you a skilled Senior Service Advisor / Workshop Controller looking to take the next step in your automotive career?
We’re working with a well-established motor trade dealership in Guildford seeking a confident and experienced Senior Service Advisor / Workshop Controller to join their dynamic team. This is a fantastic hybrid role that combines front-of-house customer service responsibilities with hands-on workshop coordination — perfect for someone who understands both sides of the aftersales operation.
About the Role:
As a Senior Service Advisor / Workshop Controller, you will play a key role in the day-to-day operations of a busy dealership service department. You’ll be the crucial link between the Service Advisors, Technicians, and the Service Manager, helping to deliver efficient workshop flow and exceptional customer service in a high-performing automotive environment.
Key Responsibilities:
- Allocate and manage workload for the workshop team efficiently
- Oversee job progress and ensure timely, high-quality completion
- Act as liaison between front-of-house Service Advisors, Technicians, and management
- Support customer interactions, service bookings, and updates
- Manage job cards, invoicing, and follow-up communications
- Ensure workshop targets and KPIs are consistently achieved
- Maintain high standards of service delivery and customer satisfaction
What We’re Looking For:
- Proven experience as a Senior Service Advisor or Workshop Controller within the motor trade
- In-depth understanding of automotive service and workshop operations
- Excellent organisational, communication, and leadership skills
- A professional, customer-first approach and calm under pressure
- Experience using Pinnacle DMS is desirable but not essential
What We Offer:
- Competitive basic salary of £35,000
- Performance-related bonus structure
- Structured working hours with minimal weekend cover
- A supportive, team-oriented culture within a reputable automotive dealership
- Ongoing training and genuine career progression opportunities in the motor trade
Apply Today:
If you’re a proactive and experienced Senior Service Advisor / Workshop Controller with a strong background in the automotive industry and a passion for delivering top-tier service, this is the opportunity you’ve been waiting for.
Apply now with your CV and a short cover letter to Stacey Hunt at ACS Automotive Recruitment Consultancy, outlining why you’re the right fit for this exciting dealership role.