Assistant Service Manager/Workshop Controller
£35k basic + Bonus
Guildford
Permanent/Full Time
Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8am – 1pm)
Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Assistant Service Manager/Workshop Controller to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Lead, motivate and allocate work to the technicians.
- Ensure health and safety procedures are observed and always maintained.
- Actively coach and develop the service team to increase individual competencies.
- Liaise with the service advisors as to when repairs are due to be completed, ensuring the customer is kept up to date.
Your Background & Skill:
- Proven experience working in a busy and demanding dealership, as a Senior Service Advisor, Workshop Controller or Assistant Manager
- Well presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
- Knowledge of Pinnacle would be beneficial
For further details on this Assistant Service Manager/Workshop Controller role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.