Service Advisor - Essex

OTE £28k - £34k - Service
Ref: 2665 Date Posted: Monday 25 Oct 2021
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An opportunity has arisen for an experienced Motor Trade Service Advisor to join a franchised dealership in the Braintree area of Essex. You will be expected to provide a first-class customer experience as well as implementing the Company’s core values. This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. The basic salary on offer is £22k, OTE £28k - £34k.

To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV.

The Role of a Service Advisor:

•    Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department
•    Advising on technical queries or issues
•    Booking vehicles into the department for work to be carried out
•    Informing customers of the progress of their vehicle
•    Cross selling customer repairs and parts
•    Finalising the invoice on completion of required work


About you:
•    The ability to work independently in a busy, pressurised environment is essential
•    Customer focus, relationship maintenance and communication skills are of paramount importance in this role
•    Technical skills and experience are essential
•    The successful applicant will be self-motivated, with a proactive approach to customer service
•    A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
•    You are required to have Service Advisor experience from within the Automotive trade so that you can hit the ground running
•    You must be well presented and have excellent interpersonal and organisational skills
•    You must be IT literate

Hours of work - Monday to Friday 08.00-18.00 with and 1 in 2 Saturday’s 08.30 to 13.00 as per the rota.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.