Vehicle Damage Assessor - Norfolk

Basic £32k - £35k DOE, OTE £38k - £40k - Bodyshop
Ref: 2816 Date Posted: Wednesday 26 Jan 2022
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Our client, an established main dealer Bodyshop is looking for a Vehicle Damage Assessor in the Norwich area to join their expanding team. The basic salary on offer is £32k - £35k dependent on your training and qualifications. The OTE is £38k - £40k which would be based on a targeted achievement of converted & invoiced estimates.

Our client is looking for someone who has a proven track record in estimating for at least 4 years and is able to communicate with the customer to sell services – this position will involve visiting other dealerships in group on a regular basis to gain work

Job Description

  • Carrying out estimates accurately, in detail acceptable to the Manager and sending these to customers in a timely manner.
  • Ensuring you clearly identify and understand the customer’s needs and desires.
  • Maintaining a thorough understanding of the full range of competitors’ products and services.
  • Informing customers of additional repairs needed over and above those estimated for, including approximate costs and revised completion. Upselling additional work or extra work found upon the vehicle being stripped out for repair.
  • Liaising with insurance companies / third parties to access necessary claim information.
  • Carrying out all estimate follow-ups.
  • Handing over completed vehicles ensuring customer satisfaction with work carried out.
  • Making sure a constant communication is adhered to at all times with approved repairer.
  • Assisting the Workshop Controller to achieve recorded completion dates or advise Bodyshop Administrator of issues affecting completion date. You will be asked to assist if the estimate needs to be updated.
  • Responsibility for work quality and final checking of all vehicles for both the repair and completion stage where occasional input from the Estimator may be required for clarification around the repair tasks and updates to the estimate as required.

You must be Audatex Trained and have customer facing experience, IMI VDA.

If you feel this role is for you please apply straight away as this is a role that will be filled quickly.

Working hours - Monday to Friday 8am - 6pm with 30 minutes for lunch. No Saturdays at present but this may change in the future depending on the needs of the business.

For further details on this Vehicle Damage Assessor  role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.