Vehicle Damage Assessor - Surrey

Basic £35k, OTE £45k - Bodyshop
Ref: 2722 Date Posted: Thursday 25 Nov 2021
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Our client, an established main dealer Bodyshop is looking for a Vehicle Damage Assessor in the Guildford area of Surrey with a basic of £35k and an OTE of £45k.

• Are you an ATA qualified Vehicle Damage Assessor/Estimator?

• Do you have a current Audatex Certification?

If so please read on...

Job Description

 

  • To produce accurate, manufacturer standard accident repair quotations on all body repair enquiries within the business.
  • Negotiate repair costs with insurance companies and retail clients to achieve required levels of profit.
  • To help facilitate the efficient operation of the bodyshop through the avoidance of non-revenue or diversionary activities by means of upsell estimating.
  • Receive customer enquiries and successfully convert these into bookings by effectively following-up all estimates issued to maintain a good conversion rate.
  • Maximise the upsell opportunities available on vehicles booked in with our Service Department.
  • Manage new enquiries, bookings, insurance queries and supplementary requests for final repair costing.
  • Provide expert knowledge to customers and colleagues on all body repair enquiries.
  • Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.  Advise on predicted completion times and collection arrangements.
  • Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
  • Ensure all warranty and other free-of-charge work has been identified and signed for by the customer. Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
  • Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.

About You:

  • Expert knowledge of modern vehicle construction and repair methods.
  • Previous Bodyshop knowledge required
  • Ability to communicate clearly and unambiguously and record all such interaction accurately.
  • Ability to work as part of a team to ensure smooth running of the department during staff holiday periods.
  • Current knowledge of manufacturer’s warranty procedures and documentation.
  • Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
  • Ability to sell incremental products and assess further sales opportunities.
  • Previous experience of a premium brand desirable


Key Requirements:

  • Competent in numeracy and literacy
  • Full current manual driving licence
  • Current ATA VDA qualification required
  • Current Audatex Certification required
  • Training in dealership computer systems and workshop loading systems.

Working Hours are Monday to Friday 8am to 6pm.

For further details on this VDA/Estimator role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.

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