Service Team Manager - South East London

Basic £30k, OTE £43k - £53k - Service
Ref: 2768 Date Posted: Wednesday 24 Nov 2021
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Our client, a franchised dealership in the South East London area is currently recruiting for an experienced Senior Service Advisor/Service Advisor/ Service Team Leader to join their team as a Service Team Manager. The basic salary on offer is £30k, with an OTE of up to £53k

This is a fantastic opportunity to get on board with a leading dealer group with the chance to progress on to Service Manager in the future. This dealership is looking for a Senior Service Advisor with the drive and enthusiasm to push the business forwards. Working in this team you will have the opportunity to develop your skills and bring a real difference to the level of service customers' receive.

Service Team Manager responsibilities:

  • Work closely with a team of vehicle technicians to ensure all customer vehicles are fully repaired and serviced according to standards and within agreed timeframes
  • Communicate with the customer regarding their vehicle repairs and any additional work required, providing excellent customer service and care
  • Knowledge of aftersales products and services
  • Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
  • Ensure the Technicians are allocated to jobs according to skillset
  • Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

In order to be considered for this role you must:

  • Have at least 3 plus years' experience as a Service Advisor or above within a main dealership.
  • A full, clean UK driving licence
  • Knowledge of Kerridge/Drive

Working hours are Monday – Friday, 8.00am – 6.00pm, 1 in 3 Saturdays 8.00am – 2.00pm paid as additional hours

If you would like to hear more about this Service Team Manager role and others within the Motor Trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.