Service Manager - Essex

Up to £60k OTE - Service Management
Ref: 2801 Date Posted: Wednesday 26 Jan 2022
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Our client, a dealership in the CM postcode area of Essex is currently recruiting for a Service Manager to head up their extremely busy Service Department. The basic salary on offer is £40k- £50k DOE with and OTE of £60k.

As the Service Manager for this dealership, you will oversee the service department and be responsible for controlling costs, building a loyal clientele, setting and obtaining sales. Additionally, the role must satisfy service concerns of all customers, ensure the service is performed at the highest level and operate the department profitably.


  • Supervising the team within the service department, monitoring their performance when delivering customer service;
  • Creating goals and objectives for the department which include annual operating budget and marketing;
  • Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers;
  • To ensure all customer complaints are dealt with both efficiently and effectively, seeking a remedy as soon as possible;
  • Any other reasonable duties assigned by management.


  • Keep up to date with manufacturer warranty and policy procedures while serving as a liaison with our warranty representatives;
  • Maintaining the highest customer service index (CSI) rating from customers by handling customer complaints immediately and according to company policy;
  • Keep directors informed of progress against company targets and budgets, anticipated market trends and future actions required to maximise performance;

Person Specification

  • Previous experience as a Service Manager within the Motor Industry or similar, relevant experience;
  • Extensive technical background with management training;
  • Strong communication skills to deal with customers, employees and vendors;

Working Hours : 47hrs per week (Monday to Friday, 8am to 6pm. 1 in 2 Saturdays, 8am to 1pm)

If you'd like to hear more about this Service Manager role, please submit your CV to Stacey Hunt of ACS Automotive.