Service Manager - Essex

Up to £60k OTE - Service Management
Ref: 2801 Date Posted: Wednesday 26 Jan 2022
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Our client, a dealership in the CM postcode area of Essex is currently recruiting for a Service Manager to head up their extremely busy Service Department. The basic salary on offer is £40k- £50k DOE with and OTE of £60k.

As the Service Manager for this dealership, you will oversee the service department and be responsible for controlling costs, building a loyal clientele, setting and obtaining sales. Additionally, the role must satisfy service concerns of all customers, ensure the service is performed at the highest level and operate the department profitably.

Duties

  • Supervising the team within the service department, monitoring their performance when delivering customer service;
  • Creating goals and objectives for the department which include annual operating budget and marketing;
  • Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers;
  • To ensure all customer complaints are dealt with both efficiently and effectively, seeking a remedy as soon as possible;
  • Any other reasonable duties assigned by management.

Responsibilities

  • Keep up to date with manufacturer warranty and policy procedures while serving as a liaison with our warranty representatives;
  • Maintaining the highest customer service index (CSI) rating from customers by handling customer complaints immediately and according to company policy;
  • Keep directors informed of progress against company targets and budgets, anticipated market trends and future actions required to maximise performance;

Person Specification

  • Previous experience as a Service Manager within the Motor Industry or similar, relevant experience;
  • Extensive technical background with management training;
  • Strong communication skills to deal with customers, employees and vendors;

Working Hours : 47hrs per week (Monday to Friday, 8am to 6pm. 1 in 2 Saturdays, 8am to 1pm)

If you'd like to hear more about this Service Manager role, please submit your CV to Stacey Hunt of ACS Automotive.