Service Advisor - Kent

Trainee Service Advisor - Service
Ref: 3093 Date Posted: Tuesday 09 Aug 2022
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One of our clients, who are part of a well-respected and leading dealer group are looking to appoint a dynamic, enthusiastic and welcoming Trainee Service Advisor in the Ashford area.

  • Do you have excellent communication skills and the ability to build rapport and develop and maintain strong working relationships?
  • Can you create a relaxed and stress-free environment for customers whilst contributing to a happy, positive working team environment?
  • Do you have working knowledge and understanding of main dealer software systems?

If you can answer yes to these questions, please apply today!

Job Description

Working as a Trainee Service Advisor, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Key Responsibilities:

  • Responding positively to customer telephone enquiries relating to service and repairs.
  • Ensuring vehicles will be ready at the time agreed and advising the customer as necessary.
  • Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
  • Liaising with Service Manager to ensure workshop loading suits diary bookings.
  • Producing invoices for completed work and explains the content to customers.
  • Ensuring service bookings and appointments are managed efficiently.

Salary £21k plus bonus, with the potential of more based on previous experience.  Working hours are Monday to Friday 08:00 – 17:00 and 1 in 2 Saturday’s 08:00 – 13:00.

If you would like to hear more about this role, please apply today.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.