Service Advisor - Kent

£24k- £27k basic plus bonus - Service
Ref: 3068 Date Posted: Monday 08 Aug 2022
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Due to continued success, our client, a franchised dealership in the Dartford area is looking employ an experienced Automotive Service Advisor. You will receive full training and enjoy fantastic career opportunities within the company. The basic salary on offer is £24k - £27k depending on experience, plus bonus or around £5k.

This is a key role within the group as you will deal with the existing customer base in order to keep them up to date with MOT's, Services and any other customer service issues.

 As part of the Aftersales team you will be responsible for:

  • Being the point of contact for customers requiring servicing or repair to their vehicles.
  • Managing the flow of information between the workshop, the rest of the business and the customer.
  • Handling customer enquiries and queries promptly and efficiently.
  • Qualifying service needs and establishing an understanding and an agreement with the customer of the work to be carried out.
  • Accurately maintaining the service department loading system in line with workshop capacity.
  • Managing the handover and administration of loan vehicles. Explaining the work carried out on vehicle ensuring customers full understanding and authorisation.

Skills Required:

  • Competency in numeracy, literacy and IT
  • Knowledge of Kerridge
  • Excellent organisational skills, and work well under pressure
  • Knowledge of the motor trade
  • Excellent customer service skills

Working hours are Monday to Friday 8am to 6pm, with 1 in 2 Saturdays 8am to 1pm.

This is an excellent opportunity for your dedication and commitment to shine with a fantastic and employee orientated Company. In return, our client offers genuine career progression, specific manufacturer training, bonuses and incentives.

For further details on this role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.