Service Advisor - Kent

£25K + bonus, possibly more based upon experience - Service
Ref: 2745 Date Posted: Thursday 25 Nov 2021
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One of our clients, who are part of a well-respected and leading dealer group are looking to appoint a dynamic, enthusiastic and welcoming Service Advisor in the Ashford area.

  • Are you an experienced main dealer Service Advisor with LCV/Truck experience looking for a fresh challenge?
  • Do you have excellent communication skills and the ability to build rapport and develop and maintain strong working relationships?
  • Can you create a relaxed and stress-free environment for customers whilst contributing to a happy, positive working team environment?
  • Do you have working knowledge and understanding of main dealer software systems?

If you can answer yes to these questions, please apply today!

Job Description

Working as a Service Advisor, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Key Responsibilities:

  • Responding positively to customer telephone enquiries relating to service and repairs.
  • Ensuring vehicles will be ready at the time agreed and advising the customer as necessary.
  • Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
  • Liaising with Service Manager to ensure workshop loading suits diary bookings.
  • Producing invoices for completed work and explains the content to customers.
  • Ensuring service bookings and appointments are managed efficiently.

Salary £25k plus bonus, with the potential of more based on previous experience.  Working hours are Monday to Friday 08:00 – 17:00 and every other Saturday 08:00 – 13:00.

If you would like to hear more about this role, please apply today.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.