Service Advisor - Kent

£24k plus bonus - Service
Ref: 2737 Date Posted: Tuesday 30 Nov 2021
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An opportunity has arisen for an experienced Motor Trade Service Advisor to join a franchised main dealer in the ME postcode area of Kent. You will be expected to provide a first-class customer experience as well as implementing the Company’s core values.

This is a key position and has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV.

The Role of a Service Advisor:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling customer repairs and parts
  • Finalising the invoice on completion of required work

About you:

  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus, relationship maintenance and communication skills are of paramount importance in this role
  • Technical skills and experience are essential, preferably within Commercial Vehicles
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
  • You are required to have Service Advisor or Service Administrator experience from within the Automotive trade so that you can hit the ground running
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate

Hours of work - Monday to Friday 08.00-18.00 with and 1 in 3 Saturday’s 07.00 to 13.00 as per the rota.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.