Service Advisor - North London

Up to £25k depending on experience - Service
Ref: 2260 Date Posted: Tuesday 12 Jan 2021
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Our client is looking for an experienced Motor Trade Service Advisor to join their busy Servicing Centre in the North London area. They are looking for an outstanding individual with organisational and administrative skills along with good attention to detail. You will be required to demonstrate excellent communication skills and the ability to work in a team as well as from your own initiative to sell additional products including service plans etc.

Key Responsibilities:
* Responding positively to customer telephone enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers' questions regarding technical problems, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Producing invoices for completed work and explains the content to customers.
* Ordering parts
* Ensuring service bookings and appointments are managed efficiently
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

Working hours: Monday to Friday 8am to 6pm, Saturdays 9am to 3pm. A day off in lieu is given for working a Saturday.

You will have a passion for delivering excellent customer service and be an enthusiastic individual. You should be highly professional and presentable and have the ability to give best advice on my clients’ products and services to their customers.

If you would like to hear more about this role, please apply today.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.