Service Administrator - West Sussex

Our client, a prestige main dealer in the Crawley area is looking for a Service Administrator to join their busy Service team. They are paying a £23,100 basic with a £1,200 annual bonus.

Working hours are Monday to Friday 7.30am to 5.30pm.

The role of the Service Administrator is to:

• Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.

Key Responsibilities are:

• Record vehicle detail and customer requirements accurately and effectively.
• Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
• Ensure upsell opportunities are recorded.
• Call customers and remind them of their booking 24 hours beforehand.
• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• Ensure 100% customer follow-up post visit.
• Carry out self-audits on all completed job packs to ensure manufacturer compliance.

If you would like to hear more about this Service Administrator role, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.