Renewals / Retention Specialist - Kent

£25k basic with £35k OTE - Volume Brands - Vehicle Sales
Ref: 2657 Date Posted: Wednesday 27 Oct 2021
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Our client, a well established and successful dealership group are looking for a Renewals/Retention Specialist to join their team in the ME  postcode area of Kent. They are paying £25k basic and £35k OTE. It’s a Monday to Friday role 8.30am to 6pm.

  • Have you got experience within car sales and dealing with the renewals process?
  • Do you understand the car sales process?
  • Are you confident with contacting customers via phone and video call to discuss there situation and current needs?

If so, please read on….

You will be welcomed into a friendly team and have the opportunity to work with an exciting product.  A large part of the Renewal / Retention Specialist position involves:

  • Contacting customer by telephone/email to review current finance agreements
  • Maintaining a high level of finance product knowledge;
  • Focusing on achieving a high retention;
  • Providing exceptional customer service that leads to customer loyalty and referrals;
  • Maintaining good housekeeping standards and orderly administration of your work.

You will need to be able to show the following:

  • Customer awareness.
  • Negotiation and communication skills.
  • Ability to meet deadlines and work under pressure.
  • Full driving license.

If you are interested in this role and other roles within the Automotive industry please contact Adam @ ACS Automotive Recruitment