Our client is currently recruiting for an experienced Parts Advisor for a busy Trade Parts Centre in the CR postcode area of Surrey/South East London. The salary on offer is £22k - £27k DOE, plus an attendance bonus which is paid quarterly, plus up to £6k in bonus per year.
Main purpose of job:
• Achieve Monthly Sales Targets
• Achieve Monthly / quarterly customer set sales target
• Accurately identify customer parts requirements
• Maximise all opportunities to sell parts and or products
• Maintain parts stock and stock records
• Process parts orders efficiently
• Ensure the highest level of customer satisfaction and relationship development
• Contribute to departmental compliance with company policies and industry guidelines
• Maintain a professional and smart appearance, representing the TPS in a professional manner at all times
Key tasks and responsibilities:
• Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
• Remain aware of seasonal requirements and of parts needed and be proactive in supporting sales campaigns with tele-sales activity
• Attend training courses to develop job-related knowledge
• Liaise with Sales Manager to monitor lost sales for inventory control
• Guard against any unauthorised removal of parts stock
• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
• Ensure all paperwork, documentation and parts requisitions are completed accurately
• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
• Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
• Source the availability of additional parts from outside the TPS
• Search for part numbers using the Electronic Parts Catalogue
• Satisfy customer requirements by identifying parts accurately
• Answer customer queries regarding parts warranties in a manner that is easily understood
• Receive customers promptly and courteously
We are looking for people who are:
- Enthusiastic, friendly and helpful
- Committed to delivering an excellent customer service
- Excellent communicators, organised and have great inter-personal skills
- Previous experience of a parts operation and of stock control procedures would be advantageous, but not essential.
- Experience using Kerridge ADP
Requirements:
- 2 to 3 years experience as a Parts Advisor
- A full current UK driving licence
- Kerridge experience is a must
Working hours are Monday to Friday 8am to 5.30pm with 1 in 2 Saturdays 8am to 1pm.
For further details on this Parts Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy