HGV Service Advisor - Oxfordshire

£25k - £28k basic DOE plus bonus - Service
Ref: 2063 Date Posted: Monday 25 Oct 2021
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An opportunity has arisen for an experienced Automotive Service Advisor to join a Commercial Vehicle Dealership in the OX postcode area of Oxfordshire. You will be expected to provide a first-class customer experience as well as implementing the Company’s core values. The basic salary on offer is £25k - £28k DOE plus bonus.

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV.

The Role of a Service Advisor:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling customer repairs and parts
  • Finalising the invoice on completion of required work

About you:

  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus, relationship maintenance and communication skills are of paramount importance in this role
  • Technical skills and experience are essential
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
  • You are required to have Service Advisor experience from within the Automotive trade so that you can hit the ground running
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate

Essentials:

  • Vehicle administration experience
  • Kerridge experience

For further details on this HGV Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.