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Our client is a franchised dealership in the GU postcode area of Surrey is currently recruiting for an experienced Call Centre Manager to head up their team of Call Centre Advisors. The basic salary on offer is £35k with a £46k OTE.
Key Responsibilities The Customer Services Manager will lead, inspire, develop and grow the Contact Centre ensuring they, and the department, reach their full potential. The Call Centre manages all inbound calls for the business, facilitates inbound requests and outbound prospecting for service bookings and is responsible for initial digital sales enquiry management.
Reporting to the Group Marketing Manager, in this role you will instil a performance culture across the team, developing training plans and working with compliance teams, to ensure service standards are upheld. You will have demonstrative experience of how you have created efficiencies by implementing changes to processes to drive proactive improvement of customer satisfaction, customer retention, complaint management, quality, accuracy, and first contact resolution.
Skills Knowledge and Expertise
About you:
Benefits:
Working hours are Monday to Friday 8am to 6pm.
If you would like to hear more about this Call Centre Manager role and others within the Motor Trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Adam Curtis Specialist Automotive Recruitment Consultancy - T/A ACS Automotive Recruitment Consultancy