Call Centre Manager - Norfolk

£26k basic with £35k OTE - Volume Brands - Call Centre/Customer Care
Ref: 2643 Date Posted: Thursday 16 Sep 2021
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Our client, a busy volume car main dealer group are looking for a Call Centre Manager to oversee their busy service/aftersales reservations departments. They are paying a basic salary of £26,000 and an OTE of £35,000.

You will be responsible for up to six Call Centre Advisors contacting and receiving calls from customers over the telephone for Service, MOT and maintenance requirements and digital service bookings.

You will also be responsible for training and motivating the team, ensuring continued efficiency within the company processes, and offering fantastic customer care.

Reporting on the Call Centre and Overseeing the Keyloop (Kerridge) Call Manager System

Ideally you will have team management experience within the Automotive Service/Aftersales industry. You will be a confident relationship builder, be able to influence and advise whilst offering a first-class service to our customers and staff.

You will be based in Norwich, working 40 Hours per week, Monday to Friday on a rota between 8am and 6pm.