Bodyshop Smart Advisor/Estimator - Surrey

£23,400 basic and £30k OTE - Bodyshop - Bodyshop
Ref: 2112 Date Posted: Monday 20 Sep 2021
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Our client, a Franchised vehicle dealership in the GU postcode area of Surrey is currently looking for a Bodyshop Smart Advisor to join their friendly and welcoming team. The basic salary on offer is £23,400 and your OTE will be £30k.

To successfully apply for this role your will need to have a career history as a Bodyshop Advisor, Smart Repairer or Estimator.

Job Summary

  • You will be required to estimate all cars booked in with the Service Department on a daily basis in accordance with any “SMART” work required. You will then liaise with the customer direct to discuss the estimate and gain their authority to carry out any required work.

Customer Relations

  • Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
  • Ensure proper qualification and total understanding of customer needs and requirements.
  • Ensure feedback on any customer problems and compliments to the After Sales Manager or other appropriate persons.
  • Notify customers of progress, completion of work or any delay/problems encountered.
  • Ensure that the customer clearly understands obligations under warranty and the manufacturer’s policy and wording on warranty claim paperwork.
  • Communicate clearly, regularly and unambiguously with customers and other members of the workshop staff.
  • Maintain close dialogue with other departmental staff with whom there is interaction.

To successfully apply for this role you will need to be proficient in using dealership computer systems and workshop loading systems. You will need to be a good communicator and have excellent attention to detail.

For further details on this Bodyshop Smart Advisor role and other jobs in the Automotive Industry in your area please submit your CV to Adam Curtis at ACS Automotive Recruitment Consultancy.