Bodyshop Customer Service Advisor - Kent

£22k per annum - Service
Ref: 2447 Date Posted: Monday 14 Jun 2021
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Our client, an Accident Repair Centre in the Eastbourne area is currently looking for a Bodyshop Customer Service Advisor to join their friendly and welcoming team. The basic salary on offer is £22k DOE.

*** To successfully apply for this role your will need to have a career history as a Bodyshop Advisor or Bodyshop Administrator***.

Job Summary

  • Receive customer enquiries and successfully convert these into firm bookings.
  • Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
  • Liaise with Insurance companies regarding the repairs.

Customer Relations

  • Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
  • Ensure proper qualification and total understanding of customer needs and requirements.
  • Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
  • Communicate clearly, regularly and unambiguously with customers and other members of the workshop staff.
  • Maintain close dialogue with other departmental staff with whom there is interaction.

Full training on computer systems will be provided. You will need to be a good communicator and have excellent attention to detail.

Working hours are Monday to Friday 8am to 5pm.

For further details on this Bodyshop Advisor role and other jobs in the Automotive Industry in your area please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.