Bodyshop Advisor - Essex

£25,000 basic with £30,000 - Bodyshop - Bodyshop
Ref: 2646 Date Posted: Thursday 16 Sep 2021
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Our client, a vehicle dealership group in the Romford area are currently looking for a Bodyshop Advisor to join their friendly and welcoming team Bodyshop team. The basic salary on offer is £25k and your OTE will be £30,000 per annum.

Job Summary

  • Receive customer enquiries and successfully convert these into firm bookings.
  • Maximise service sales and profitability by selling core, value added and incremental products.
  • Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Customer Relations

  • Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
  • Ensure proper qualification and total understanding of customer needs and requirements.
  • Maintain displays and promotions of customer offers, facilities and products. Actively provide information and distribute marketing information as required.
  • Ensure feedback on any customer problems and complaints to the Bodyshop Manager or other appropriate persons.
  • Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
  • Notify customers of progress, completion of work or any delay/ problems encountered.
  • Ensure that the customer clearly understands obligations under warranty and the manufacturer’s policy and wording on warranty claim paperwork.
  • Communicate clearly, regularly and unambiguously with customers and other members of the workshop staff.
  • Maintain close dialogue with other departmental staff with whom there is interaction.

To successfully apply for this role, you will need to be proficient in using dealership computer systems and workshop loading systems. You will need to be an experienced Bodyshop Advisor or dealership based Service Advisor. You will need to be a good communicator and have excellent attention to detail.

Working hours are: Monday - Friday 08.00 - 18.00, with 1 in 3 Saturdays: 08.00 - 12.00.

For further details on this role and other jobs in the Automotive Industry in your area please contact Adam Curtis at ACS Automotive Recruitment Consultancy